This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.
You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.
e-Competence Framework (e-CF)
B.2. Component Integration
B.4. Solution Deployment
C.2. Change Support
D.10. Information and Knowledge Management
E.5. Process Improvement
E.7. Business Change Management
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
- The ITIL® Foundation certificate in IT Service Management*
- An accredited training by an accredited training provider
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL® Foundation bridge certificate.
Candidates are tested on the following categories:
Introduction to service strategy
Service transition principles
Service transition processes
Managing people through service transitions
Organizing for service transition
Implementing and improving service transition
Challenges, critical success factors and risks
Number of questions: 8
Pass mark: 70%
Open book: No
Electronic equipment allowed: No
IT Certification Solutions
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