Service design is important for organizations that work according to ITIL®. The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design.
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves daily activities connected to the design of services within the Service Lifecycle.
With this certificate, you show that you have all of the skills for professionally managing, coordinating and integrating service design into IT Service Management. You know the activities, concepts and principles and know how to apply these and you master the technical and organizational aspects of service design.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
A.1. IS and Business Strategy Alignment
A.2. Service Level Management
C.3. Service Delivery
D.9. Personnel Development
D.10. Information and Knowledge Management
D.11. Needs Identification
E.4. Relationship Management
E.5. Process Improvement
E.8. Information Security Management
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
- The ITIL® Foundation certificate in IT Service Management*
- An accredited training by an accredited training provider
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL® Foundation bridge certificate.
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
Introduction to service design
Service design principles
Service design processes
Service design technology-related activities
Organizing for service design
Implementation and improvement of service design
Challenges, critical success factors and risks.
Number of questions: 8
Pass mark: 70%
Open book: No
Electronic equipment allowed: No
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